Apple introduces Self Service Repair in Europe | Popgen Tech

December 6, 2022

UPDATE

Apple introduces Self Service Repair in Europe

Customers in Belgium, France, Germany, Italy, Poland, Spain, Sweden and the UK can buy genuine Apple parts and tools

Apple today announced Self Service Repair is now available in eight European countries and provides repair manuals and genuine Apple parts and tools through the Apple Self Service Repair Store. Customers looking to complete their own repairs will be able to perform many of the most common repairs for the iPhone 12 and iPhone 13 series and Mac notebooks using Apple silicone.

The Self Service Repair Store offers access to over 200 individual parts and tools, as well as repair manuals. The program allows customers experienced with the complexities of repairing electronic devices the opportunity to complete their own repairs, using the same manuals, parts and tools as Apple Store locations and Apple Authorized Service Providers.

“We believe that the best technology for our customers and for the planet is technology that lasts, so we design our products to be durable and rarely require maintenance or repair,” said Jeff Williams, Apple’s chief operating officer. “But when a repair is needed, we want customers to have many options for safe, reliable and secure repairs. That’s why we’re excited to launch Self Service Repair in Europe, giving our customers direct access to genuine Apple parts, tools and manuals.”

Each genuine Apple part is designed and engineered for each product, and goes through extensive testing to ensure the highest quality, safety and reliability. The parts are the same – at the same price – as those available through Apple’s network of authorized repair providers. Customers can return replaced parts to Apple for repair and recycling, and in many cases receive credit toward their purchase by doing so.

The Apple tools available to customers on the Self Service Repair Store are specially designed to help provide the best repairs for Apple products, and are designed to withstand the rigors of high-volume, professional repair operations where safety and reliability is the biggest priority. The high-quality tools offered by Self Service Repair include torque drivers, repair vans, display and battery presses, and more.

Apple will offer tool rental kits for $49, so customers who don’t want to buy tools for a single repair still have access to these professional repair tools. The week-long rental kits will be shipped to customers free of charge.

Self-service repairs are part of Apple’s efforts to further expand access to repairs and increase product repairability over time. For the vast majority of customers who are inexperienced in repairing electronic devices, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair done.

Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools and training, including more than 4,000 independent repair providers. A worldwide network of more than 5,000 Apple Authorized Service Providers supports more than 100,000 active technicians. As a result, eight out of 10 Apple customers are located within 30 minutes of an authorized service provider across Europe.

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