REI Return Coverage: Attire and Gear Return Window | Popgen Tech



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REI, an organization recognized for its high quality outerwear and equipment, as soon as provided a lifetime product guarantee and allowed you to commerce in some used objects for brand new ones. Nevertheless, it modified its return coverage in 2013. While you’re nonetheless allowed to do that in lots of capacities, you now solely have one year to take action as that is REI’s present coverage.

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REI Return Coverage

Though REI now not affords a lifetime guarantee, it tries to make sure buyer satisfaction with its still-generous refund and trade coverage. The coverage impacts REI Co-op members and non-members otherwise, so needless to say in case you are not an REI Co-op member, you solely have 90 days after the date of buy as a return interval. That is totally different from the one year supplied to REI Co-op members.

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Breakdown of REI’s return window

Product Member of the REI cooperative Not a member
Eligible objects bought new one year 90 days
Exterior electronics 90 days 90 days
Eligible objects bought used 30 days N/A

Exceptions to REI’s return coverage and non-conforming objects

Whereas REI permits returns or exchanges for many of their catalog, there are at all times a couple of exceptions. Sure objects will not be lined by REI’s basic return coverage for each REI members and non-members. These embody however will not be restricted to the next.

  • Broken gear
  • Electronics reminiscent of screens, cameras, communication gadgets, or GPS-enabled gadgets
  • Ultimate sale objects
  • Unwashed gear

The way to return objects to REI

In the event you’re returning a vacation present to REI or simply want one thing that matches higher, there is not any rush—REI members can return objects inside a yr, and non-members have as much as 90 days. .

REI Retailer returns

You may return objects bought in-store or on-line at any REI location. As soon as at your native REI, merely take the objects you need to return to Buyer Service and the REI workers will aid you from there. This is what you will want.

  • Authentic product packaging
  • Tags, if any
  • Proof of buy – both your in-store buy receipt or your order quantity out of your electronic mail affirmation for those who bought on-line

Make sure to hold your receipts as proof of buy, whether or not it is a paper receipt or an electronic mail affirmation, as will probably be troublesome to return objects to REI with out both of this stuff. Though REI could find the bank card you used to buy the merchandise to confirm that it’s within the system and confirm the acquisition, there isn’t a assure that will probably be discovered or that you may be refunded.

REI returns by mail

It is essential to notice that if you return objects to REI by mail, $5.99 will probably be deducted out of your refund as they use this to cowl the price of transport for those who use a pay as you go transport label. In the event you do not need to use the pay as you go label, you possibly can ship appeals to:

REI Returns Division
1700 forty fifth ST E
Sumner, Washington 98352

You’ll be liable for all transport fees for those who select to not use the REI pay as you go label, even when the fee exceeds the $5.99 deductible that may have value you a refund.

You may return purchases on-line or in retailer by mail. If you’re mailing in a retailer buy, please notice that the return will probably be issued by verify. Listed here are the steps you’ll need to observe.

  • Provoke your return at and choose the “Return On-line Orders” or “Return In-Retailer Purchases” possibility and full the prompts accordingly.
  • Print a transport label or get a QR code for paperless transport.
  • Take the return package deal to a publish workplace handy for you.

Returning used objects to REI

As a result of REI is called one of many few corporations that repurposes and recycles used merchandise, it nonetheless permits used objects to be returned with some circumstances.

  • Gadgets bought used at Re/Provide — accessible solely to Co-op members — can solely be returned inside 30 days of the date of buy.
  • Used objects should be completely cleaned earlier than returning.

The ultimate double

Though the overall return coverage has modified over the previous decade, REI nonetheless permits a liberal return window for REI Co-op members and non-members alike. Whereas REI Co-op members get one year to return an merchandise, non-members nonetheless get 90 days, which must be sufficient time to determine whether or not to return or hold the merchandise . Now, mountaineering or trekking provides include rather less stress and hopefully a little bit extra wiggle room in your new boots.


Listed here are solutions to some frequent questions on returning to REI.

  • What’s REI’s return coverage?
    • REI Co-op members have one year from the date of buy to return most objects, with some exceptions. Non-members have 90 days to return most objects.
  • How lengthy do you need to return to REI?
    • For eligible objects, REI Co-op members have one year to return something they don’t seem to be happy with, whereas non-members solely have 90 days to return objects.
  • Can I return used objects to REI?
    • Sure, you possibly can return used objects to REI. Nevertheless, you possibly can solely return objects that aren’t broken as a consequence of misuse and don’t present indicators of wear and tear and tear.
  • Has REI modified their return coverage?
    • sure in 2013, REI modified its return coverage from a lifetime guarantee to a 365-day return window for many objects bought.

Editorial Notice: This content material just isn’t supplied by any of the organizations lined on this article. Any opinions, analyses, opinions, scores, or suggestions expressed on this article are solely these of the writer and haven’t been reviewed, permitted, or in any other case endorsed by any group named on this article.


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